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How to contact EA Help

Start your contact request online to save time. No matter what game you play or what question you have, we’ll connect you to an EA Advisor for expert help.

Based on the information you give us, we will recommend the support channel that most quickly connects you to the right EA Advisor. Not all channels are available for every issue and location.  Use the country pull-down menu at the top left of the screen to select your country or the language you prefer. This helps ensure that we provide all available support options for your country.

Contact channels How it works Call Me Request that an Advisor calls you about your issue. You do not have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back. Chat Enter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected. Email Submit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response. Phone In some

locations, direct dial to EA is available. Answers HQ Visit Answers HQ for support from the community, 24 hours a day. Search for your specific issue, ask a question, or find solutions from other players.. Twitter Follow us on Twitter for helpful tips and answers to player questions. Direct gameplay questions to @EAHelp in 140 characters or less.

You can prepare information to expedite your support session.

Depending on your location or network policies, telephone charges may apply. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.

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We want to make finding the help you need better, faster, and easier. So, we’ve had some work done—okay, a lot of work done.

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Learn what you can return and when you can return it.

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Use these steps to send us a screenshot, DXDiag report, proof of purchase or other information.

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Category: Advisor

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