Emanuel, debt advisor
Emanuel is one of 190 debt advisors working for the charity. He helps people find solutions to their debt problems.
How long have you been at the charity?
Nearly 11 years. I love being part of the leading debt advice charity and that its my job to put our clients first. Working here, youre talking to people in very real situations and its great to know that were really helping them.
Is there a lot of training available?
I received a full range of training when I first became a debt advisor, and there are in-house refresher courses available for me now. We also have access to an online advice library and there are plenty of people to talk through an uncommon situation with. We definitely dont lack training or resources to support us.
What are the hours like?
We work hard but theres no pressure to get here early or leave late your
start and finish time are just that here. There have been times that Ive left late to finish helping a client, but thats always very much my choice. Im definitely encouraged to keep work in work hours only. This is brilliant for me because Im studying for a degree in my spare time. I work a compressed week to help with that too - 35 hours over four days.
Whats your office like?
I work in one of our regional offices and feel like a family member here. We chat, support each other, make tea for each other its a really nice environment to work in.
What keeps you at the charity?
Were a close knit team who really help people and dont charge for our service. What could be better than that?
"Were a close knit team who really help people and dont charge for our service. What could be better than that?"