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Windows 7 Upgrade Advisor

The upgrade advisor may not work if there is a conflict with the third party program or service. I would suggest that you try to run the Windows vista upgrade advisor after disabling the third party program or services by following clean boot procedure  Perform clean boot and check if you have the issue.     1. Click Start, type msconfig in the Start Search box, and then press ENTER.        User Account Control permission        If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.    2. On the General tab, click Selective Startup.    3. Under Selective Startup, click to clear the Load Startup Items check box.    4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.    5. Click OK.    6. When you are prompted, click Restart.    7. After the computer starts, check whether the problem is resolved.   If the issue is resolved check which third party is causing the problem, referring the link given below: http://support.microsoft.com/kb/929135 Reset the computer to start as usual After you have finished troubleshooting, follow these steps to reset the computer to start as usual: Click Start, type msconfig.exe in

the Start Search box, and then press ENTER.   If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK. When you are prompted to restart the computer, click Restart.  Refer the below link to download the Windows Vista Upgrade Advisor. http://www.microsoft.com/windows/windows-vista/get/upgrade-advisor.aspx  Refer the below link to download the Windows 7 Upgrade Advisor. http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx  Note if you trying to upgrade to Windows 7 you cannot upgrade to Windows 7 from Windows XP you will only be able to do a custom installation of Windows 7.  For more information refer the below link. Upgrading from Windows XP to Windows 7 http://windows.microsoft.com/en-us/windows7/help/upgrading-from-windows-xp-to-windows-7  On your question if your computer can run 64 bit of Windows vista or windows 7 or not, the quickest way to find out would be to contact your PC manufacturer.  You cannot upgrade from 32bit operating systems to a 64 operating systems. You will have to do a custom install after which you will have to reinstall all the programs and application on the computer. Teching It Easy: With Windows |ActiveWin |Notebooks |Microsoft MVP

Best,AndreWindows Insider MVPMVP-Windows and Devices for ITtwitter/adacosta

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