Customer Service - Collections Advisor
Website: http://www.hsbc.frCustomer Service / Collections Advisor. Some careers open more doors than others. If you’re looking for a rewarding career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that will take you to the top, or simply in a new exciting direction, HSBC offer opportunities, support and rewards that will take you further. Joining our team will provide you with a range of career options and exposure within HSBC. We are also relocating our UK Head Office ring fenced banking operations to Birmingham and significantly increasing career opportunities in the Midlands area. As a confident communicator you will need to use your skills to help customers who may be experiencing financial difficulties. You will need to be a good listener with an appreciation of the issues people can face in their daily lives. We're here to help our customers and you'll get a great feeling from knowing you've helped someone make their first step towards resolving their financial difficulties. What you get in return: This exciting opportunity is supported with an attractive reward package, including flexible benefits such as life insurance, income protection and healthcare. There is a pension with employee contributions to 7%, multiple employee discounts and a competitive salary of £16,640 to £21,560. There is also an opportunity to earn a performance related quarterly bonus. At the start of your career journey we will provide you with all the training and development you require to be successful within your role, through a comprehensive blended learning approach. You will have the flexibility to work within the hours of Mon-Thur 8am-9pm Fri 8am-6pm
Sat 8:30am-4pm working 35 hours per week. In this role you will: · Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and needs. · Be passionate and care about offering a service to our valued customers that is second to none. · Successful applicants will be confident, outgoing and resilient and will be able to quickly establish rapport with our customers and build lasting relationships. · Demonstrate the ability to persevere in challenging situations and be able to work as part of a team is essential to this role.
· Treat customers fairly at the heart of all that you do.The ideal candidates for this role will have: · You will be an excellent communicator and negotiator, with the ability to consult with our customers to fully understand their needs. · Have the ability to solve practical problems, asking questions and collecting information to provide customer centric solutions. · You will possess a high level of self-motivation and positive attitude. Always having your customers at the heart of everything you do. · The ability to be able to utilise multiple systems to explore your customer’s needs and bespoke requirements. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank plc.